​Return Policy

Our return and exchange policy applies to these categories - Smart Home Gadgets, CCTV Cameras, and Power Backup Devices And also applicable to all products from these brands sold on our website - boAt, SanDisk, Fastrack, and Portronics. 

Returns are not applicable for any Nano Bluetooth Products or its accessories like -  GSM ATM Card Nano Earpiece, Neckloop / Tabiz, Nano Bluetooth ACCESSORIES, Bluetooth Banyan / Vest, Nano EARPIECE, Calling/Chat Calculators, Hidden CAMERAS, Spy GSM Box, Bluetooth Mask And Bluetooth Undergarments. But we offer a replacement warranty of 6 months for most of the products that come under this list. The exact warranty details are mentioned in each product's description.

The item must be in its original condition, undamaged, and in the original packaging. Accessories, manuals, and any other accompanying items must be included in the return or exchange. The item should not have been tampered with, modified, or damaged due to customer negligence.
Customers can initiate a return or replacement within 7 calendar days from the date of delivery.
After this period, we are unable to process any returns or exchanges unless covered by a warranty.

 

Refund Policy - 
We allow refunds for these categories only - Smart Home Gadgets, CCTV Cameras, and Power Backup Devices And also applicable for all products from these brands sold on our website - boAt, SanDisk, Fastrack, and Portronics. 
Refunds are not applicable for any Nano Bluetooth Products or its accessories like - GSM ATM Card Nano Earpiece, Neckloop / Tabiz, Nano Bluetooth ACCESSORIES, Bluetooth Banyan / Vest, Nano EARPIECE, Calling/Chat Calculators, Hidden CAMERAS, Spy GSM Box, Bluetooth Mask And Bluetooth Undergarments -  Six months replacement warranty available for these products but not for accessories like charging adapter, Cable and only earpieces. 

However, if we fail to deliver the product within the given timeline then there will be a 100% refund as paid by the buyer. In case of any refund discrepancies, KSpyWorld may at its sole discretion, request you to share with us a screenshot of your bank statement.
We don't even offer a cancellation facility once the order is placed or payment is confirmed. 
Refunds will be allowed only if we fail to deliver the ordered product within the said timeline.
We understand that in some scenarios, the Product may take more than 7 TO 10 days to reach our warehousing and Quality Check facilities. In such a scenario, we process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all rights to take appropriate steps to recover the amount already credited to your account. 

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Replacement Policy 

There is a rare chance of getting a faulty product. If you face any issue with the product, you can replace the same under the warranty period. For replacement, you need to ship the product back to our address -

Bangalore Return Address - 
Name - Kspyworld
Phone number - 9875900448

Address -
#74, 2nd Floor, Suryavashmi layout,
1st cross Shriram suhaanna Road,
Near Nagenahalli Gate, Yelahanka, Bengaluru
Karnataka 560064

Do mention the order ID and the issue with the product on a white page in the parcel. This will help us to resolve the problem fast. 
If the device is having any significant issues then we will replace it with a new one (Same Product model) And if there is a very minor issue then we will repair the same and ship it back to your address. 

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Non-Returnable and Non-Exchangeable Items:
Returns are not applicable for any Nano Bluetooth Products or its accessories like -  GSM ATM Card Nano Earpiece, Neckloop / Tabiz, Nano Bluetooth ACCESSORIES, Bluetooth Banyan / Vest, Nano EARPIECE, Calling/Chat Calculators, Hidden CAMERAS, Spy GSM Box, Bluetooth Mask And Bluetooth Undergarments. But we offer a replacement warranty of 6 months for most of the products that come under this list. The exact warranty details are mentioned in each product's description. Customized or personalized items are also non-returnable and non-exchangeable unless there is a manufacturing defect or error on our part.

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Warranty:
Products covered under warranty will be serviced or replaced according to the terms and conditions specified by the manufacturer's warranty policy. Customers must refer to the warranty information provided with the product's description section for better understanding of the same or contact our customer support team for assistance via call or WhatsApp at +91 9774638866

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No Return for Non-Issue:

Kspyworld.com will not accept returns for electronic items if there is no issue with the product.
If the item is functioning as intended and there are no defects or damages, the return request will be declined.
Customers are encouraged to thoroughly review product descriptions, specifications, and customer reviews before making a purchase.
Please note that this Return and Exchange Policy is subject to change without prior notice. It is the customer's responsibility to review the policy before making a purchase or initiating a return or exchange.